At eMall Property Agency, we understand that managing a property can be a challenging and time-consuming task. Whether you’re a first-time landlord or an experienced real estate investor, ensuring that your property is well-maintained and properly managed is essential to maximizing its value and minimizing your stress. That’s why we offer a full range of professional property management services designed to meet your needs and exceed your expectations.
Here’s a breakdown of the services we provide to help you manage your property with ease :
1. Tenant & Lease Management
We take care of every aspect of tenant management, from finding the right tenants to drafting legally binding lease agreements, renewals, and handling terminations. We ensure that all tenant interactions are professional, courteous, and legally compliant.
2. Rent Collection
Our team ensures that rent payments are collected on time, minimizing the chance of late payments or missed rent. We also handle payment reminders, late fees, and any necessary follow-up, ensuring a smooth financial process for both you and your tenants.
3. Facility Maintenance
Maintaining your property’s condition is key to preserving its value. We offer regular upkeep, maintenance, and repair services, from routine tasks like lawn care and cleaning to emergency repairs. We handle it all to keep your property in top shape and your tenants satisfied.
4. Utility Management
We manage utility accounts for your property, ensuring that services like water, electricity,internet, garbage and security fee, and gas are set up, paid on time, and well-maintained. Our goal is to streamline the utility management process and avoid any service disruptions for your tenants.
5. Tenant Screening
To ensure that your property is rented to reliable tenants, we conduct thorough background checks and reference verification. This helps minimize risk, avoid disputes, and ensure long-term, trouble-free tenancy.
6. Lease Agreements
We draft clear, detailed lease agreements that protect your interests and comply with local laws. These agreements are tailored to your specific property and can include provisions to suit your preferences and needs.
7. Property Inspections
Regular property inspections are vital for identifying maintenance issues, ensuring tenant compliance, and protecting your investment. We conduct both routine and move-in/move-out inspections to ensure everything is in proper condition.
8. Tenant Support
We offer 24/7 support for your tenants to resolve any issues or concerns promptly. Our team is always ready to handle emergencies, answer questions, and ensure that your tenants are satisfied with their living experience.
9. Late Payment Management
Late rent payments can create unnecessary stress for property owners. Our system ensures timely tracking of payments and takes necessary actions when tenants fail to pay on time, including issuing reminders, penalties, or legal actions if needed.
10. Security Management
Your property’s safety is our priority. We implement security measures such as surveillance systems, secure access controls, and emergency response plans to ensure the safety of your tenants and protect your property from potential threats.
11. Property Marketing
When you have a vacant property, we handle the marketing and advertising efforts to attract high-quality tenants quickly. From professional photography to listing on multiple platforms, we ensure your property gets maximum exposure to the right audience.
12. Eviction Assistance
In the unfortunate event of a tenant needing to be evicted, we manage the process from start to finish. Our team follows all legal guidelines and ensures that the eviction is handled in a fair, efficient, and professional manner.
13. Maintenance Coordination
From routine maintenance requests to emergency repairs, we coordinate and manage all aspects of property maintenance. Our trusted vendors and contractors ensure that repairs are completed promptly and professionally.
14. Regulatory Compliance
We ensure that your property complies with local regulations and laws, and we take care of all compliance matters to protect you from legal issues.
15. Financial Reporting
Our team provides regular and transparent financial reports detailing your rental income, expenses, and any other financial matters related to your property. This helps you keep track of your investment and simplify tax filing.
16. Tax Management & Compliance
Navigating property taxes can be confusing, but with eMall Property Agency, you don’t have to worry. We assist with property tax management and provide advice on property taxes, ensuring your taxes are paid on time and in compliance with Rwanda’s tax laws.
17. Inventory List Management
We understand the importance of protecting both landlords and tenants when it comes to the condition of a property. That’s why we provide detailed Inventory List Management. Our team conducts move-in and move-out inspections and maintains an accurate inventory of all property contents, including appliances, furniture, and fixtures. This helps ensure that tenants return the property in the same condition, safeguarding security deposits and minimizing disputes.
