1. Information We Collect

We may collect personal information in various ways, including when you interact with our website, register for an account, contact us, or use our services. The types of personal information we collect include:

• Personal Identification Information: Name, email address, ID/Passport number, phone number, etc.
• Property Information: Details of properties you are interested in or listing for sale/rent, including location, price range, preferences, etc.
• Payment Information: Details necessary for payment processing, such as billing information and payment methods.
• Account Information: Usernames, passwords, and other information related to your registration or account usage.
• Technical Data: IP address, browser type, device type, and other information related to how you interact with our website.
• Communication Data: Records of your interactions with our support team, such as emails, phone calls, or chat interactions.

2. How We Use Your Information

We use your personal information for various purposes, including:

• To Provide Our Services: To facilitate property transactions, including buying, selling, renting, and leasing properties; to manage properties on behalf of clients; and to provide investment consultancy.
• To Process Payments: To complete financial transactions, including property purchases, rental payments, and service fees, and to communicate payment details with our financial partners.
• To Improve Our Website and Services: To personalize your experience on our website, improve the functionality of our services, and provide you with relevant content and property recommendations.
• To Communicate with You: To send updates, newsletters, marketing communications, and other information related to properties or services that may interest you, based on your preferences.
• To Comply with Legal Requirements: To meet legal, regulatory, or contractual obligations, such as tax and property laws, and to resolve any legal disputes.

3. How We Protect Your Information

We take reasonable measures to ensure that your personal information is protected against loss, theft, unauthorized access, and misuse. These measures include:

• Encryption: We use encryption technologies to protect sensitive data, such as payment details, during transmission.
• Access Control: We limit access to your personal information to only those employees or agents who need it to perform their job functions.
• Secure Storage: We store personal information in secure servers and systems designed to prevent unauthorized access.

Despite these efforts, no system can be fully secure, and we cannot guarantee the absolute security of your personal information. However, we are committed to continuously improving our security practices to keep your data safe.

4. Sharing Your Information

We may share your personal information in the following situations:

• With Service Providers: We may share your data with third-party service providers who help us process payments, manage properties, or deliver other services related to our real estate operations.
• With Business Partners: If you inquire about properties or investment opportunities from our business partners, we may share your information with them to facilitate the transaction.
• In Legal or Compliance Situations: We may disclose your personal information to comply with legal obligations, such as responding to a subpoena, court order, or regulatory requirement, or to protect our rights, property, and safety.
• With Your Consent: We may share your information with third parties if you explicitly give us consent to do so.

We will never sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies ( analytics tools) to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings.
• Analyze how visitors interact with our website to improve functionality and user experience.
• Deliver targeted advertising or promotional content that is relevant to your interests.

You can adjust your browser settings to block cookies or to alert you when cookies are being used. However, please note that some website features may not function properly if cookies are disabled.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will take reasonable steps to delete it or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal limitations.
• Opt-Out: You can opt out of receiving marketing emails and other promotional communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Information section below.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will reflect the date of the most recent revisions. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: emallproperty4@gmail.com
• Phone: +250 788 385 839, +250 788 385 831
• Office Address: KN 70 ST, 3rd Floor, Florida House, Nyarugenge, Kigali, Rwanda

Acceptance of Privacy Policy

By using the eMall Property website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy